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DELIVERY 

Free Local Delivery to all WA16 Postcodes (24/ 48 hour service - invariably 24 hour). 

Standard Nationwide Delivery - Order by 6pm - upto 3 Working Days.

£3.99 (orders under £50)

£4.99 (orders over £50) 

Free Click & Collect.

RETURNS

Returning unwanted items

Simply return your unwanted item within 14 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.

All returns must be accompanied by a valid Hal Whittaker receipt or, for online returns, your dispatch confirmation email. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress. We are also happy to accept Returns to Store with valid proof of purchase.

REFUNDS

Once the item is received back it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.

DAMAGED IN TRANSIT

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please ensure you sign indicating 'received damaged'. Please then email us immediately with photographic evidence of the parcel received and the damaged item. This is required as we need proof to claim off the carrier used.

FAULTY ITEMS

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.